Privacy Policy

Last Updated: November 19, 2025

Thank you for visiting the official website of the Tripura Urban Development Authority (TUDA). We are committed to protecting your privacy and ensuring the security of any information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://tuda.tripura.ind.in/.

1. Collection of Information

A. Information Collected Automatically

When you browse our website, certain technical information is collected automatically for statistical purposes to help us make the site more useful. This information does not identify you personally. We automatically record:

  • The Internet Protocol (IP) address from which you access our website.
  • The type of browser (e.g., Chrome, Firefox, Edge) and operating system (e.g., Windows, Android) you use.
  • The date and time of your visit.
  • The pages you visited on our portal.

B. Personal Information

We do not collect personal information about you (such as your name, email address, or phone number) unless you choose to provide it to us voluntarily. You may provide personal information when you:

  • Register for Flat/Housing Booking: When applying for housing schemes (e.g., Vivekananda Market or Kunjaban Township projects), we may collect your Name, Address, Aadhar Number, PAN Card details, Phone Number, and Bank details.
  • Submit a Grievance: Information provided in grievance forms is used solely to address your complaint.
  • Contact Us: Email addresses and phone numbers provided via contact forms are used only to respond to your queries.

2. Use of Information

The information we collect is used for the following purposes:

  • Service Delivery: To process your applications for housing, building plan permissions, or other services provided by TUDA.
  • Communication: To respond to your emails, queries, or grievances.
  • Site Improvement: To analyze user behavior and improve the functionality and content of our website.

We do not sell, trade, or share your personal information with any third parties or private organizations unless required by law.

3. Cookies

A cookie is a small piece of text information that is sent to your browser when you access a website.

  • This website uses cookies solely for technical purposes, such as maintaining your session while you are logged in (e.g., during the flat booking process).
  • We do not use cookies to track your usage or collect personal information permanently.
  • You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website (such as online applications).

4. Security of Your Data

TUDA takes extensive measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

  • We use secure transmission standards (HTTPS) to encrypt data exchanged between your browser and our servers.
  • Access to personal information is restricted to authorized personnel who need to know that information in order to process it for us.

5. Links to Other Websites

Our website may contain links to other external websites (e.g., Tripura State Portal, National Government sites, or Payment Gateways).

  • TUDA is not responsible for the privacy practices or the content of such external websites.
  • Once you leave our website, you are subject to the privacy policy of the new site. We encourage you to read the privacy statements of each website that collects personally identifiable information.

6. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us:

Tripura Urban Development Authority (TUDA) U.D. Bhawan, 5th Floor, Sakuntala Road, Near Rabindra Bhawan, Agartala, Tripura (West) – 799001

Email: [email protected] Phone: +91-381-2329301